Our tech offerings in Indonesia

About the Indonesia Remote Engagement Service (RES)

In the heart of Indonesia, a revolutionary healthcare initiative is taking shape. We are thrilled to announce our collaboration with the Pamekasan regency and Yayasan Noora Health Indonesia to bring forth a WhatsApp-based service tailored for pregnant mothers, new mothers, and their caregivers. This service, launched post every Care Companion Program (CCP) / Sesi Keluarga Sehat (SKS) health education session, offers timely and engaging health information, including messages, images, and videos, tailored to the specific trimester of pregnancy and the age of the baby. Maternal mortality remains a pressing issue in Indonesia and Noora Health’s pioneering CCP/SKS aims to tackle this very problem by involving caregivers in the recovery process.

Our mission is to seamlessly integrate essential healthcare reminders and resources into the daily routines of patients and caregivers. This initiative, in alignment with the Ministry of Health’s vision of strengthening the primary care system, leverages the Puskesmas, Pustu, Ponkesdes, Posyandu, Posyandu Prima, and the role of Bidan Desa as pivotal touchpoints in healthcare delivery. Noora Health’s CCP/SKS accentuates this strategy, ensuring consistent information flow to referral centers like RSUDs, thereby aligning with secondary care health system transformation goals.

Harnessing the power of WhatsApp, we aim to empower individuals in Indonesia to confidently identify symptoms, decide on check-ups, and connect effortlessly with healthcare professionals, all from the comfort of their homes. We envision a new era of healthcare, where information meets action, and family-based care becomes a way of life.

For family caregivers and patients

Pendamping Keluarga (RES)

Pendamping Keluarga, or Family Companion, is a personalized and interactive WhatsApp-based health companion designed to be used by family caregivers and people with medical conditions at home or outside healthcare facilities. This platform will deliver personalized, curated health information and facilitate interactive communication with certified healthcare professionals.

During the interaction with Pendamping Keluarga, the user will be:

Tahu knowledgeable

Family caregivers and people with medical conditions are able to receive relevant health information and support based on their needs.

Mampu able to

Family caregivers and people with medical conditions are able to seek reliable knowledge and support at home or outside of healthcare facilities.

Mau motivated

Caregivers and people with medical conditions feel confident and are motivated to conduct quality caregiving at home.

For health workers

Catat SKS (HEP chatbot and app)

Catat SKS is a reporting platform which enables SKS counselors to record the implementation of Sesi Keluarga Sehat at each healthcare facility. Through the platform, they report the type of SKS, attendee profiles, and the topic discussed.