Literally meaning "Healthy Service" in Hindi, this is Noora Health's Support WhatsApp Line. It allows for digital follow-ups and health support for families after they leave the hospital. The service sends out regular messages about healthy behaviors, and also connects families with medical practitioners for one-on-one communication.

Family Welfare, Government of India under the National Rural Health Mission. They are selected from a particular village and accountable to it, working as an interface between the public health system and community.

This refers to one of the 28 hospitals selected to be part of the neonatal evaluation done in partnership with Ariadne Labs. These hospitals were selected randomly throughout Punjab, Maharashtra, Karnataka, and Madhya Pradesh.

Noora Health's primary offering, which provides high-impact medical skills training to patients and family members through the duration of their hospital stay, to improve recovery at home and facilitate lasting health behavior change. The CCP is delivered in 159 facilities in India, in collaboration with local governments and partners. It covers four program areas - Maternal and Newborn Care, Oncology Care, Cardiac Care, and General Medical and Surgical Care.

This platform connects Noora Health's trainers, Program Managers, and nurses to increase engagement and also streamline logistics such as record collection of sessions - patient attendance, topics covered, etc.

Noora Health's teletraining service, which provides empathetic, comprehensive, and proactive remote training and skill-building for families caring for COVID-19 infected patients in order to support recovery at home. Noora’s content and program design has been guided by human-centered design principles. This program will not provide telemedicine, i.e. diagnosis or prescriptions for receiving medication or treatment.

The agency of the Ministry of Health and Family Welfare of Bangladesh responsible for health services in the country.

These are centers that the Ministry of Health and Family Welfare, India envisages for the delivery of free primary health care services at the community level. They will cover not only maternal and child health care services, but also include care for non -communicable diseases, palliative and rehabilitative care, oral, eye, and ENT care, mental health and first-level care for emergencies and trauma (including free essential drugs and diagnostic services).

A telecommunication system that manages multiple incoming phone calls at once. Listeners can choose between different options and hear pre-recorded messages. For example, “press 1 to learn more about our mutual fund schemes.” At Noora, we use this system for our COVID CCP phone training service.

The government ministry that is responsible for health policy in India.

The apex body responsible for implementing India's flagship health insurance scheme, the Ayushman Bharat Pradhan Mantri Jan Arogya Yojana (PM-JAY) at the national level.

Launched in 2013 by the Government of India, the NHM was set up to help achieve universal access to equitable, affordable & quality health care services in India. Its main programmatic components include health system strengthening in rural and urban areas, focusing on Reproductive-Maternal-Neonatal-Child and Adolescent Health (RMNCH+A), and Communicable and Non-Communicable Diseases.

This is a tool developed by Noora Health to help its Program Managers track the trainers' soft skills, feedback, amount of content covered, etc for the Care Companion Program.

A particular content/patient condition area where we operate, i.e. Maternal Child Health program. A particular program may have sub-components as well (the MCH program has antenatal care, postnatal care, and SNCU care as a part of it).

Teaching tools such as flipcharts, training such as what we provide nurses (Training of Trainers), or technologies such as the WhatsApp platform. These components are used in our overall CCP.

TResearch design in which exposure to intervention is randomised so the effect of the intervention can be measured.

Noora Health's Theory of Change has been developed in collaboration with governments to guide the overall implementation, outcomes, and impact goals of the Care Companion Program.

A core component of Noora Health's model, where nurses and doctors are trained on communication and family caregiver engagement practices.

A cross-platform messaging and Voice over IP service owned by Facebook, Inc; used at Noora Health for post-discharge follow-up offerings.